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    Why the Emergency Department (And Everyone Else) Loves Checklists
    May 03, 2018

    Why the Emergency Department (And Everyone Else) Loves Checklists

    individual, team, system

    A core improvement principle states that the expert is the person doing the work. Utah’s system-wide effort to reduce sepsis puts this principle into action. To adapt to the fast-paced nature of the Emergency Department, an interdisciplinary team used a simple tool: a paper checklist. Clinical nurse coordinator Jamie Troyer and nurse educator Emilie Johnson share how and why the checklist works.... Read More

    How Burn Clinic Implemented Patient Reported Outcomes
    May 01, 2018

    How Burn Clinic Implemented Patient Reported Outcomes

    individual, team, system

    Including patients in treatment planning improves their experience, and patient reported outcomes (PROs) offer new ways to do just that — talking with patients about how treatment impacts their daily life. Clinical Nurse Coordinator Lisa McMurtrey shares the Burn Clinic team’s award-winning work implementing PROs during patient visits without disrupting flow.... Read More

    Workplace Aggression
    Apr 27, 2018

    Workplace Aggression

    individual, team, system

    Workplace aggression occurs so frequently in health care that it’s often accepted as “part of the job.” Patient Safety nurse coordinator Connie Phelps describes some of the work being done at University of Utah Health to help shift that paradigm. ... Read More

    How to Make Palm Scanning Work For Your Clinic
    Apr 20, 2018

    How to Make Palm Scanning Work For Your Clinic

    individual, team, system

    Biometric identification is a national best practice — but adapting that to a local environment isn’t easy. Although it’s rare, confusing an identity can have scary consequences (like getting a prescription for a drug you’re allergic to.) So Doug Ostler and his team worked to implement palm scanners and make patients feel safer.... Read More

    Amazon and Friends
    Apr 20, 2018

    Amazon and Friends

    system

    When Amazon, Berkshire Hathaway, and JP Morgan Chase & Co. announced their plans to partner up and tackle “the ballooning costs of health care,” our industry underwent a collective shudder. Thankfully, Utah’s payment innovation manager Zac Watne is back to help us unravel the complexity.... Read More

    Celebrating Our Culture of Improvement
    Apr 19, 2018

    Celebrating Our Culture of Improvement

    individual, team, system

    Evidence-based practice (EBP) integrates clinical expertise with the best available evidence to drive innovation and improvement. Sue Childress, director of nursing at Huntsman Cancer Institute, champions the process in advance of the 5th Annual Evidence Based Practice Council Poster Fair.... Read More

    It's Not About the Brain - It's About the Heart
    Mar 29, 2018

    It's Not About the Brain - It's About the Heart

    individual, team, system

    Charles Saltzman, chair of orthopaedics, believes that academic practice is about passion, not just intelligence. He tells Accelerate about what he’s learned while training and leading some of the most talented physicians in the country. There’s a common thread among the greats: They are drawn to academic work because they feel they can make a difference.... Read More

    Essentialism: Are We Using It or Losing It?
    Mar 16, 2018

    Essentialism: Are We Using It or Losing It?

    individual, team, system

    We’ve all done it: attended an amazing lecture or conference and gleaned some great ideas, only to return to work and forget about it entirely a couple weeks later. This common conundrum prompted Lawrence Marsco to ask the U of U Health LDI curriculum committee, “How do we know if anyone’s using this content?”... Read More

    Patient Experience 101: Engaging Your Team With Data
    Mar 01, 2018

    Patient Experience 101: Engaging Your Team With Data

    individual, team, system

    Improvement in patient experience is often the hardest part of managers’ jobs. It takes consistent work engaging your team. There are no shortcuts. In this occasional series, we’ll be sharing the lessons learned the hard way from people working on the front lines to deliver care. In this post, Urology and Pelvic Care outpatient services manager Leslie Bardsley gives practical advice for involving your entire team in improvement.... Read More

    Unraveling Bundled Payments: What Is BPCI Advanced?
    Mar 01, 2018

    Unraveling Bundled Payments: What Is BPCI Advanced?

    system

    Bundled payments continue to make waves — especially after the Centers for Medicare and Medicaid Services announced an “advanced” program. Utah’s payment innovation manager Zac Watne is back to update us on what’s new, what’s next, and what to do now.... Read More

    The Formula For Transforming Health Care
    Jan 16, 2018

    The Formula For Transforming Health Care

    individual, team, system

    Ever had an idea everyone agrees with but still takes a year to implement? Clinical Nutrition Manager Carissa Christensen faced a dilemma as she developed a weight management program for patients struggling with obesity: even after you’ve defined your vision, how do you engage an entire system in an ambitious improvement project?... Read More

    Creating a Culture of Civility
    Jan 11, 2018

    Creating a Culture of Civility

    individual, team, system

    Three years ago, an internal study found that Huntsman Cancer Institute employees experienced significant compassion fatigue. Director of Nursing Services Sue Childress teamed up with HCI executives, providers, and managers to combat burnout by promoting conscientious leadership and a culture of civility.... Read More

    The Science of Scheduling
    Jan 10, 2018

    The Science of Scheduling

    individual, team, system

    Delivering a great health care experience is only possible with one crucial component: reliable scheduling. It’s such an essential part of efficient operations, in fact, that the University of Utah Health created an access optimization team to help providers across the system.... Read More

    How to Avoid Two Common Biases
    Dec 22, 2017

    How to Avoid Two Common Biases

    individual, team, system

    Balancing uncertainty, fear, and emotions isn’t easy — especially in health care. Family practice physician Kyle Bradford Jones looks outside of his practice to identify two common biases that affect how we behave in the face of perceived risk. His key insight? The risk that isn’t directly in front of us may be mistaken for no risk at all.... Read More

    Accelerate's Best of 2017
    Dec 15, 2017

    Accelerate's Best of 2017

    system

    Just over one year ago, we launched Accelerate – University of Utah Health’s improvement community. Here are the “Top 3” articles from 2017 selected by the 16,673 members of our burgeoning community.... Read More

    Learning to Lead & Leading to Learn
    Dec 15, 2017

    Learning to Lead & Leading to Learn

    team, system

    Although her employees are scattered across multiple University of Utah Health locations, Jess Rivera, Manager of Environmental Services for Community Clinics, maintains a tight-knit team that works and learns together. To strengthen that bond, Rivera has focused on five leadership lessons spanning value improvement, institutional standards, and good old-fashioned trust.... Read More