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The Future of Medical Groups

Dayle Benson

Dayle Benson, DHA

Recent mega-mergers and the shift in partnerships between commercial and federal-payor dynamics along with aggressive moves by local competitors all point to the same thing: health care is experiencing its disruption moment. Medical groups, and the physicians who lead them, have an important role to play during these times of enormous uncertainty and opportunity.

The role of academic medical groups has evolved over my multi-decade career in physician group management. The University of Utah Medical Group began as a loose coalition of specialty and primary care departments, turned into a utility focused on operational issues, and are now key voices in how care is implemented, envisioned, and structured. 

Ability to Transform

Our ability to engage in this transformation is due to the collaborative environment we enjoy here at the U. We have strong partnerships and relationships across the School of Medicine and between University Hospital and other Health Sciences entities. The spirit of entrepreneurialism and innovation fuels our approach to patient care. It has led to unprecedented financial performance and exceptional patient care and experience.

Of course, the key to this success has been a willingness of those on the front lines to speak up and those in clinical leadership to listen up. We get closer to our shared goals as a health system when we listen to organizational issues from the people who experience them and review the relevance of performance metrics at both the individual and team levels. Listening and learning then provides opportunities to talk widely and often about the vision that unites us.

Doctors doing virtual consultation

We are preparing to take on some meaningful and substantive changes. While these changes are stressful, let’s not forget what makes us great—our focus on seeing ourselves as one team, engaged in leading one of the best academic medical centers in the country.  It is our collective expertise, trusted relationships, and willingness to lead that define us as a medical group both now and in the future.


Dayle Benson, DHA

Guest blogger Dayle Benson is Chief of Staff, Clinical Affairs, University of Utah Health Sciences; Executive Director of the University of Utah Medical Group and Adjunct Assistant Professor in Population Health Sciences, School of Medicine.

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