When a pilot steps into the cockpit of any 747 anywhere in the world, he or she knows it will be exactly the same. What can we borrow from industries...
Are physicians unknowingly compromising the quality of care by discouraging nurse input in the process? Barbara Lewis, founder of Joan's Bill of Rights, asked nurses that question and their answers...
When the CEO of St. Joseph Mercy Hospital in Oakland, Michigan asked for a new hospital building, the board came back with an unexpected challenge: "Build us something that's never...
Let's face it--medicine in changing but traditional hierarchies in medicine aren't as quick to catch up. Craig Saylor, CEO of Somerset Hospital in Somerset, Pennsylvania shares his take on why...
Hospitals are not innovating as quickly as their emerging competitors: Tech companies marketing wellness gadgets and pharmacy chains opening walk-in clinics. What does the industry need to do to stay...
The global rise of tech companies like Amazon, Apple and Google happened because they paid attention to the hassles consumers faced buying books, renting movies or using their cell phones.
Being impatient and disagreeable generally are not considered admirable qualities. But Malcolm Gladwell suggests they may be exactly the characteristics needed to drive innovation forward. He points to Apple founder...
Hala Durrah's 11-year-old daughter has survived two liver transplants and a bout with lymphoma. Managing her medical affairs was all-consuming for Durrah, who, as a patient advocate at Anne Arundel...
Patient-centered care isn't about looking good on consumer scorecards. It's a mindset, an organizing principle and a means to a greater end: high-value health care, says Tom Lee, Chief Medical...
