Vendor Credentialing FAQ
Q: Why do I need to get a paper badge?
- The paper badge indicates to Hospital staff that you are properly registered for the day
- It includes the vendor’s picture, name, company name and date.
- It is good for 12 hours.
- It will indicate the time and person they are meeting
Q: I can’t remember or don’t know my user name and password?
A: On the Green Security log-in page click on the ‘Forgot my Password’ link and you can have it emailed to you.
Q: I am registered with Green Security, but when I try to check-in they say I am not approved?
A: If you are registered with Green Security for one hospital, it does not mean you are credentialed for that specific facility. Every hospital has its own set of policies and educational modules that you will need to read and sign off. Make sure you target the University of Utah Healthcare on the Green Security website and complete our modules prior to check-in.
Q: My supervisor occasionally accompanies me when I visit your facilities/clinics. Does he/she need to pay and register with Green Security for UUHC?
A: Exceptions are at the discretion of Materials Management and Pharmacy. A vendor badge is not required if the only place you visit is the Drug Information Service. Reach out to supplychain@hsc.utah.edu for more information here.
Q: How long does it take to check in?
A: Please give yourself at least 10 minutes for the process. Some locations have self serve check-in kiosks, but other locations require you to check in at the front desk. Both processes are relatively quick if there is no line. For both processes you'll need a photo ID for verification. Staff will find your profile on the database and ask you where and when your appointment/(s) is/(are) located. At that point they will print up a day badge for you. Please plan time to check in, as this is not the only job duty of material management personnel.
Q: How long is one check in good for?
A: You will need to check into a location every 12 hours. If you leave one location and go to another, you will need to check out of the one and check into the other. One check in is not good for multiple locations.
Q: Where do I check in?
A: Here is the list of locations:
Main Hospital:
- Distro: Building 525, Level A, Room A110
- Lower Level A by elevators/security
Huntsman Hospital (HCH): 1950 Circle of Hope
Front Information Desk, 1st floor
Clinical Neurosciences Center (CNC):
5th Floor Administration desk
University Orthopedic Center (UOC):
Surgical Admitting, 1st floor
John A. Moran Center:
Main Information desk, 1st floor
Huntsman Mental Health Institute (formerly UNI): 501 Chipeta Way
Main Information desk, 1st floor
Clinics:
- Centerville Clinic - Front desk
- Redwood Clinic – security desk
- Sugarhouse Clinic - Front desk
- South Jordan Clinic - Front desk
Q: What if there is an emergency situation and the vendor needs to be on-site?
A: We realize that after normal business hours and under circumstances involving patient safety there might be times when a vendor will need access to provide services. The vendor will be required to retrospectively document their presence in the hospital after the case is complete. Distro (at the main hospital) is open 24-7.
Q: Do clergy or volunteers need to register with our Vendor Credentialing service provider (Green Security)?
A: No. Volunteers already have permanent picture I.D.s that should be worn at all times. They are considered employees by regulatory agencies. Volunteer Services manages this process.