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    Why the Emergency Department (And Everyone Else) Loves Checklists
    May 03, 2018

    Why the Emergency Department (And Everyone Else) Loves Checklists

    individual, team, system

    A core improvement principle states that the expert is the person doing the work. Utah’s system-wide effort to reduce sepsis puts this principle into action. To adapt to the fast-paced nature of the Emergency Department, an interdisciplinary team used a simple tool: a paper checklist. Clinical nurse coordinator Jamie Troyer and nurse educator Emilie Johnson share how and why the checklist works.... Read More

    How Burn Clinic Implemented Patient Reported Outcomes
    May 01, 2018

    How Burn Clinic Implemented Patient Reported Outcomes

    individual, team, system

    Including patients in treatment planning improves their experience, and patient reported outcomes (PROs) offer new ways to do just that — talking with patients about how treatment impacts their daily life. Clinical Nurse Coordinator Lisa McMurtrey shares the Burn Clinic team’s award-winning work implementing PROs during patient visits without disrupting flow.... Read More

    Practicing (Episode 5): Cathy Gray and Cynthia McComber
    Apr 27, 2018

    Practicing (Episode 5): Cathy Gray and Cynthia McComber

    team

    Real teams are the antidote to the chaos of modern medicine. “Real teams know each other, feel loyalty to one another, trust one another, and would not want to disappoint one another” (Tom Lee, NEJM Catalyst 2016). Practicing are conversations between real team members about why the work matters. Our goal is to preserve and share the stories of the teams at University of Utah Health.... Read More

    Workplace Aggression
    Apr 27, 2018

    Workplace Aggression

    individual, team, system

    Workplace aggression occurs so frequently in health care that it’s often accepted as “part of the job.” Patient Safety nurse coordinator Connie Phelps describes some of the work being done at University of Utah Health to help shift that paradigm. ... Read More

    How to Make Palm Scanning Work For Your Clinic
    Apr 20, 2018

    How to Make Palm Scanning Work For Your Clinic

    individual, team, system

    Biometric identification is a national best practice — but adapting that to a local environment isn’t easy. Although it’s rare, confusing an identity can have scary consequences (like getting a prescription for a drug you’re allergic to.) So Doug Ostler and his team worked to implement palm scanners and make patients feel safer.... Read More

    Celebrating Our Culture of Improvement
    Apr 19, 2018

    Celebrating Our Culture of Improvement

    individual, team, system

    Evidence-based practice (EBP) integrates clinical expertise with the best available evidence to drive innovation and improvement. Sue Childress, director of nursing at Huntsman Cancer Institute, champions the process in advance of the 5th Annual Evidence Based Practice Council Poster Fair.... Read More

    Spend Time Thinking Slow
    Apr 13, 2018

    Spend Time Thinking Slow

    individual, team

    Kyle Bradford Jones is back, this time with a deep dive into decision-making. Jones uses psychology to explain why it takes so long to adopt new evidence into our clinical practice and argues that we need to actively schedule time together in order to reflect.... Read More

    How an Avalanche Highlighted the Importance of Root Cause Analysis
    Apr 13, 2018

    How an Avalanche Highlighted the Importance of Root Cause Analysis

    individual, team

    Utah's value engineers turn any real-world event into a cause for improvement. Recently, senior value engineer Will McNett and a friend were swept up in an avalanche, traveling 50 yards down the southeast face of Albright Peak in Grand Teton National Park. What many would consider terrifying, Will considered a cause for observation, investigation, analysis, and improvement.... Read More

    It's Not About the Brain - It's About the Heart
    Mar 29, 2018

    It's Not About the Brain - It's About the Heart

    individual, team, system

    Charles Saltzman, chair of orthopaedics, believes that academic practice is about passion, not just intelligence. He tells Accelerate about what he’s learned while training and leading some of the most talented physicians in the country. There’s a common thread among the greats: They are drawn to academic work because they feel they can make a difference.... Read More

    Digging In To The Outward Mindset
    Mar 22, 2018

    Digging In To The Outward Mindset

    team

    In the new series Book Club for Busy People, Accelerate shares highlights of books we’re hearing about from the community. First up: how thinking about others’ needs strengthens teams and increases civility in The Outward Mindset.... Read More

    Essentialism: Are We Using It or Losing It?
    Mar 16, 2018

    Essentialism: Are We Using It or Losing It?

    individual, team, system

    We’ve all done it: attended an amazing lecture or conference and gleaned some great ideas, only to return to work and forget about it entirely a couple weeks later. This common conundrum prompted Lawrence Marsco to ask the U of U Health LDI curriculum committee, “How do we know if anyone’s using this content?”... Read More

    Susan Pohl on Trainee Trailblazing
    Mar 14, 2018

    Susan Pohl on Trainee Trailblazing

    team

    In this podcast, Utah's chief medical quality officer Bob Pendleton interviews family practice physician Susan Pohl about family medicine's model for progressive leadership training in value. The result? Physicians equipped with in-demand skills and a publication in NEJM Catalyst.... Read More

    Learning the Ropes: Three Expert Tips for Team-Building
    Mar 13, 2018

    Learning the Ropes: Three Expert Tips for Team-Building

    individual, team

    What can 15 years of team-building leadership teach you? A lot. Recreational therapist Holly Badger supervised the University Neuropsychiatric Institute’s ROPES Course before becoming a manager of UNI's Expressive Therapy program. Here, Holly gives Accelerate a crash course in building community while strengthening a team.... Read More

    Patient Experience 101: Engaging Your Team With Data
    Mar 01, 2018

    Patient Experience 101: Engaging Your Team With Data

    individual, team, system

    Improvement in patient experience is often the hardest part of managers’ jobs. It takes consistent work engaging your team. There are no shortcuts. In this occasional series, we’ll be sharing the lessons learned the hard way from people working on the front lines to deliver care. In this post, Urology and Pelvic Care outpatient services manager Leslie Bardsley gives practical advice for involving your entire team in improvement.... Read More

    How an Excellent Clinician Becomes an Excellent Teacher
    Feb 20, 2018

    How an Excellent Clinician Becomes an Excellent Teacher

    individual, team

    At academic medical centers like the University of Utah, clinicians are expected to teach — but aren’t necessarily taught how to teach. Karen Gunning and Joanne Rolls come from divergent backgrounds — Gunning is a lifelong pharmacist, Rolls a physician assistant — but both are passionate about the principles of instructional design. Turns out, it’s the power of story that supports comprehension for both students and patients.... Read More

    Mindful Leadership: New Rules for Managing Stress
    Jan 25, 2018

    Mindful Leadership: New Rules for Managing Stress

    individual, team

    In health care, stress is a given. So how does a leader manage stress in this challenging environment? University Neuropsychiatric Institute Nurse Manager Tracy Farley (above left) shares several techniques, including Code Lavenders: mindfulness exercises meant to help employees in high-stress situations.... Read More

    How To Master The Art of Communication
    Jan 25, 2018

    How To Master The Art of Communication

    individual, team

    From pediatrics to palliative care, a common thread runs through physician Joan Sheetz’s career: effective communication. That explains how she ended up co-directing UACT — Utah Advanced Communication Training that focuses on tools to enhance patient and peer interactions.... Read More