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Celebrating Our Culture of Improvement

Celebrating Our Culture of Improvement

Evidence-based practice (EBP) integrates clinical expertise with the best available evidence to drive innovation and improvement. Sue Childress, director of nursing at Huntsman Cancer Institute, champions the process in advance of the 6th Annual Evidence Based Practice Council Poster Fair.... Read More
The Effective Communicator: Reclaim Your Weekend

The Effective Communicator: Reclaim Your Weekend

The Effective Communicator spoke with Tom Miller, Utah’s Chief Medical Officer, about respectful communication in the workplace. His tips? Go slow, set boundaries, and pick up the phone. Bonus: why he uses Emojis in text messages.... Read More
Change Up Your Morning Safety Huddle to Promote Resilience

Change Up Your Morning Safety Huddle to Promote Resilience

There were eyerolls when David Sandweiss, medical director at Primary Childrens’ rapid treatment unit, first rang mindfulness bells to begin the daily safety huddle. But he kept at it. His four-step process is now a resiliency-building morning ritual that any team can implement.... Read More
Translating Passion into Individual and System Impact

Translating Passion into Individual and System Impact

Maternal-Fetal Medicine physician Brett Einerson is passionate about reducing uncertainty for women and their families and excited to improve health care on a grander scale. Here's the important part: He knows how to do it. Learn how he translates passion into team-based action.... Read More
How Humor, Hope, and Gratitude Can Make You More Resilient

How Humor, Hope, and Gratitude Can Make You More Resilient

Resilient teams are safer teams. That was the message from Dr. Bryan Sexton, Duke University’s expert on patient safety, at this spring’s Leader Development Institute (LDI). Read on for his practical tips for cultivating resiliency both personally and with your teams, courtesy of LDI’s co-chair, Christian Sherwood.... Read More
How the Cardiovascular Center is Implementing Patient Reported Outcomes

How the Cardiovascular Center is Implementing Patient Reported Outcomes

mEVAL is the system U of U Health uses to collect patient-reported outcomes (PROs). Of course, it’s what we do with the data that matters. mEVAL analytics team lead Josh Biber and cardiologist Josef Stehlik share how measuring PROs in the Cardiovascular Center is changing the ways clinicians treat and care for patients.... Read More
How Sue Childress Creates a Culture of Innovation

How Sue Childress Creates a Culture of Innovation

As the director of nursing at Huntsman Cancer Hospital, Sue Childress shares her passion for improvement with a team of hundreds of nurses and HCAs. Learn how a cape and hat inspired Childress’ nursing career, and a passion for cultivating innovation.... Read More
Three ways to Build a Team Culture That Thrives

Three ways to Build a Team Culture That Thrives

Exceptional care only happens with an engaged team. Jared Wrigley should know: he has led three diverse teams at U of U Health—first, Westridge Health Center, and now, South Jordan’s primary care team and Parkway Health Center. Here are three effective ways he engages everyone on the team.... Read More
Want To Reduce Burnout? Focus on Autonomy and Community

Want To Reduce Burnout? Focus on Autonomy and Community

University of Utah Health’s best thinkers came together to tackle a major problem: burnout. Last year, 40 teams across the health system took on the challenge as part of the Resiliency Center’s Wellness Champion Poster Session. The results? Fulfilling basic needs like scheduling autonomy, being heard, and building a community all make a big difference.... Read More
How Rethinking Teamwork Transformed Discharge

How Rethinking Teamwork Transformed Discharge

Thinking about teams differently did more than improve our discharge process. It gave everyone a shared vision: every single patient in the right bed, at the right time. Patients now leave the hospital earlier, all while monthly discharges have increased. Tracey Nixon, director of capacity management, shares how they did it.... Read More
Recognize Your Staff at Ground Level

Recognize Your Staff at Ground Level

Effective recognition is key to engaging your team in the increasingly tough work we ask them to do. Luckily, we have an expert to guide us. HR’s director of communication and recognition Christian Sherwood shares how you can better recognize your team – starting today.... Read More
How to Serve Others and Still Lead

How to Serve Others and Still Lead

Alison Flynn Gaffney defines herself as a servant leader. As U of U Health’s Executive Director of Service Lines, Ancillary and Support Services, she brings more than two decades of experience in strategic, operations, and consulting roles at academic medical centers and community hospitals. Here are Alison’s expert tips for effective servant leadership.... Read More
Coping With Complexity: The Value of Palliative Care

Coping With Complexity: The Value of Palliative Care

Palliative care teams focus on treating the symptoms and stress of serious illness. Nate Wanner, Associate Medical Director of U of U Health’s Palliative Care Program, discusses how palliative care not only improves the quality of a patient’s life, but supports other clinical teams in one of the most challenging (and rewarding) parts of caring for people: having hard conversations.... Read More