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Making Valuable Work Visible

Making Valuable Work Visible

Vascular surgeon Brigitte Smith is about to wrap up her second year leading a value improvement curriculum for surgery residents. She believes you can’t be a great provider until you’re ready to lead a team to improve care delivery. Here, Smith shares the importance of repetition and recognition in motivating residents (and their teams) to learn to improve.... Read More
Better for Patients = Better for Providers

Better for Patients = Better for Providers

When health care is designed around patient needs, it doesn't just benefit the patient — it can also help providers find fulfillment in their work. But what does that look like in practice? Physician Joy English opened the Orthopaedic Injury Clinic, an innovative service that delivers better value to patients. Her success is a case study in how to achieve both provider and patient happiness.... Read More
A Nurse Mentor-Leader Model for Professional Growth

A Nurse Mentor-Leader Model for Professional Growth

For years, nurse manager Emily Baarz has mentored millennial nurses joining Neuro Critical Care (NCC). But new nurse graduates weren’t always prepared for the high-acuity setting. So Emily created the Axon/Dendrite program, a mentor-leader model to support her staff’s professional growth. Accelerate sat down with Emily to learn more.... Read More
How to Serve Others and Still Lead

How to Serve Others and Still Lead

Alison Flynn Gaffney defines herself as a servant leader. As Utah’s new(ish) executive director of perioperative, imaging, lab, and ancillary services, she brings more than two decades of experience in strategic, operations, and consulting roles at academic medical centers and community hospitals. Here are Alison’s expert tips for effective servant leadership.... Read More
Book Club For Busy People:

Book Club For Busy People: "Quiet" by Susan Cain

Kyle Bradford Jones returns with a review of “Quiet,” Susan Cain’s book about the power of introverted thinking. Although introversion is often viewed as a drawback — “a second-class personality trait,” Cain writes — Bradford Jones believes that reassessing his personality type has helped him better understand himself, his co-workers, and even his patients.... Read More
How Community Clinics Improved Depression Screening Rates

How Community Clinics Improved Depression Screening Rates

Depression is one of those problems so big and so pervasive that tackling it seems impossible. That's why process improvement is so powerful: by setting one goal — improving depression screening rates — 11 U of U Health Community Clinics are making the impossible manageable.... Read More
Right Tool, Right Team: The Power of Predictive Analytics

Right Tool, Right Team: The Power of Predictive Analytics

One of health care’s biggest ideas is predictive analytics — looking at large amounts of data to predict future patient behavior or outcomes. Jeff Young, Associate Director in Decision Support, worked with a multi-disciplinary team to put predictive analytics into action. Here, he shares why innovation is nothing without the team.... Read More
Plan Your Disney Vacation the High Reliability Way

Plan Your Disney Vacation the High Reliability Way

In the beginning, there was High Reliability Thanksgiving. Then came High Reliability Camping and High Reliability Gift Wrapping. Now, manager Brittany Patterson takes on your vacation planning fears: Disney World, the high reliability way.... Read More
How Testing Standardization Reduced Charges for Solid Organ Transplant Patients

How Testing Standardization Reduced Charges for Solid Organ Transplant Patients

Improvement work isn’t easy, especially when it attempts to address rising health care costs. Solid organ transplant coordinator Sharon Ugolini and her team led award-winning work implementing new protocols for common tests. That led to more than just reduced patient charges, though — ordering appropriate tests increases value and quality, as well.... Read More
Leading Change: Frustration is the Mother of Improvement

Leading Change: Frustration is the Mother of Improvement

In her five years at University of Utah Health as hospitalist, educator, and medical director of AIM-A and WP5, Karli Edholm led amazing amounts of impactful work. She trained future leaders and improved the safety, experience, and cost of an inpatient stay. Here she shares her lessons for leading and staying focused on improvement: start with your own frustration.... Read More
The Hard Work of Health Care Certainty

The Hard Work of Health Care Certainty

University of Utah Health’s success is driven by teams doing the right work for our patients — and sharing that work across the system. Chief Medical Quality Officer Bob Pendleton reflects on the universal importance of continuous improvement while looking at health care through the eyes of a patient.... Read More
Freudian Slippers

Freudian Slippers

The best stories move us deeply, striking an emotional and inspiring chord. Huntsman Cancer Institute director of nursing Sue Childress shared the following essay, first composed for a Huntsman writing group, and we loved the way it tied intimate insights gathered at the bedside with the positive transformation Sue was lucky to witness outside the hospital. Plus, you can’t go wrong with a pun as strong as “Freudian Slippers.”... Read More
Remember Your Touchstone

Remember Your Touchstone

Every Accelerate interview starts with “why” — what inspires and motivates us as individuals? Chief Medical Officer Tom Miller reflects on the touchstone that has guided him through his career in medicine: the ability to change someone’s life and make a difference.... Read More
Why the Emergency Department (And Everyone Else) Loves Checklists

Why the Emergency Department (And Everyone Else) Loves Checklists

A core improvement principle states that the expert is the person doing the work. Utah’s system-wide effort to reduce sepsis puts this principle into action. To adapt to the fast-paced nature of the Emergency Department, an interdisciplinary team used a simple tool: a paper checklist. Clinical nurse coordinator Jamie Troyer and nurse educator Emilie Johnson share how and why the checklist works.... Read More
How Burn Clinic Implemented Patient Reported Outcomes

How Burn Clinic Implemented Patient Reported Outcomes

Including patients in treatment planning improves their experience, and patient reported outcomes (PROs) offer new ways to do just that — talking with patients about how treatment impacts their daily life. Clinical Nurse Coordinator Lisa McMurtrey shares the Burn Clinic team’s award-winning work implementing PROs during patient visits without disrupting flow.... Read More
Practicing (Episode 5): Cathy Gray and Cynthia McComber

Practicing (Episode 5): Cathy Gray and Cynthia McComber

Real teams are the antidote to the chaos of modern medicine. “Real teams know each other, feel loyalty to one another, trust one another, and would not want to disappoint one another” (Tom Lee, NEJM Catalyst 2016). Practicing are conversations between real team members about why the work matters. Our goal is to preserve and share the stories of the teams at University of Utah Health.... Read More
Workplace Aggression

Workplace Aggression

Workplace aggression occurs so frequently in health care that it’s often accepted as “part of the job.” Patient Safety nurse coordinator Connie Phelps describes some of the work being done at University of Utah Health to help shift that paradigm. ... Read More