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Creating a Civil Thanksgiving

Creating a Civil Thanksgiving

Sometimes insights from work can be helpful at home. We put Sue Childress’ four tips for creating a compassionate workplace to the ultimate test: conversation at your Thanksgiving table.... Read More
Leading Change: Ask, Listen, Learn and Engage

Leading Change: Ask, Listen, Learn and Engage

In 2011, Utah’s Intermediate Care Unit (IMCU) decided to improve patient safety through a new approach: engage the entire team in identifying and implementing the improvement. Clinical Operations Director Trell Inzunza shares the 4-step process that engaged the entire team to improve.... Read More
How To Feed A Crowd: Lean Tips for Holiday Pie Making

How To Feed A Crowd: Lean Tips for Holiday Pie Making

Every Thanksgiving, Accelerate’s Marcie Hopkins hosts a pie party for 90 friends and family. To maximize efficiency, she teamed up with senior value engineer Matt Sanford to design the perfect process. And — of course — there’s a health care application as well.... Read More
Happy Lean Halloween!

Happy Lean Halloween!

This post is inspired by a few cartoons Linda Tyler shared with us. Just for fun, we thought we’d check in with our resident expert Cindy Spangler – value engineer and modern-day renaissance woman – for some cartoon captions that scream happy lean Halloween!... Read More
How One Team Tackled Wait Time

How One Team Tackled Wait Time

Waiting is such a firmly entrenched feature of health care that it is often expected. The solution starts with the team. Orthopaedic athletic trainer Ian Crossett details the 4-step, team-driven process that sends a message of respect for everyone: provider, patient and team.... Read More
Practice Emotional PPE

Practice Emotional PPE

We have personal protective equipment (PPE) for our body – but what about our mind? Huntsman Cancer Institute nurse educator Cassidy Kotobalavu leads training on the concept of emotional contagion – how good (and bad) emotions spread. Here are Cassidy’s expert tips (with slides) on managing emotional contagion in health care.... Read More
3 Ways To Build Mindful Habits

3 Ways To Build Mindful Habits

Health care is complicated, emotionally challenging work. Thriving in complexity requires two things: continuous system improvement and building individual resilience. This article focuses on three ways we can build habits that support individual resilience from three experts who do it every day.... Read More
Stop, Communicate, and Listen

Stop, Communicate, and Listen

Incremental improvements, like introducing team members to a patient, can have a big impact on a patient’s experience. Neurologist Pete Hannon shares how his team has improved communication to earn trust and confidence.... Read More
What do patient’s want? Ask them.

What do patient’s want? Ask them.

Ever wonder why your thoughtfully planned improvement fell flat with patients? Enter the University of Utah Health Patient Design Studio, a group of patients who meet monthly with improvers to provide actionable, direct and collaborative input on their improvement efforts.... Read More
To Improve, Be Patient and

To Improve, Be Patient and "Care a Whole Awful Lot"

General Surgery resident Riann Robbins is on a journey to reduce unnecessary tests. She recently shared her team's work to tackle ABG testing in critical care at the annual Department of Surgery Value Symposium. What did she learn? Be patient and persistent. As Seuss said, “Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.”... Read More
3 Tips for a Positive Career Transition

3 Tips for a Positive Career Transition

After 25 years, Penny Stewart made a big career leap — from managing Utah’s surgery recovery team to managing an outpatient endoscopy unit. Here she shares what she learned about herself, integrating with a new team, and developing a culture of learning.... Read More
How I Learned to Like (Not Love) Epic

How I Learned to Like (Not Love) Epic

For patients, the electronic medical record offers unprecedented access, transparency, and an ever-present screen in their appointments. For providers, the EMR’s impact on workload, efficiency, and patient connection are sources of challenge. Accelerate’s Mari Ransco puts a spin on the doctor/patient relationship by asking her dermatologist Chris Hull to share how he balances the demands of Epic with personalized patient care.... Read More
Making Valuable Work Visible

Making Valuable Work Visible

Vascular surgeon Brigitte Smith is about to wrap up her second year leading a value improvement curriculum for surgery residents. She believes you can’t be a great provider until you’re ready to lead a team to improve care delivery. Here, Smith shares the importance of repetition and recognition in motivating residents (and their teams) to learn to improve.... Read More
Better for Patients = Better for Providers

Better for Patients = Better for Providers

When health care is designed around patient needs, it doesn't just benefit the patient — it can also help providers find fulfillment in their work. But what does that look like in practice? Physician Joy English opened the Orthopaedic Injury Clinic, an innovative service that delivers better value to patients. Her success is a case study in how to achieve both provider and patient happiness.... Read More