Imagine Perfect Care
Jul 18, 2016 4:03 PM
As a university health system—charged with improving the health of our community, advancing knowledge and science, and training future generations—at the end of the day, we all provide care for patients.
Together, we advance health. Everyone from our frontline providers and staff who interact with patients daily; to our operational teams in IT, billing, finance, compliance, development, public relations and more; to our researchers and educators who lay the groundwork for the future.
This week we came together to realize a vision that harnesses the power of our entire health system to make care even better. With the help of a broad group of administrators, faculty, staff and students we successfully launched the Imagine Perfect Care Resource Center. Championed by Gordon Crabtree, Ed Clark, Dan Lundergan and our brilliant project leaders Teri Olsen and Julia Beynon, the center both inspires and supports ideas for improving patient care.
Housed in the SOM rooms 2C467 and 2C468, the center hosts a series of hands-on exhibits showcasing projects from across Health Sciences. It also provides individuals or teams with one-time seed funding, project management and outcomes tracking, along with access to a connector network to accelerate information sharing.
In envisioning the resource center, Health Sciences and Imagine Perfect Care leaders engaged dozens of working groups at all levels of our health system. Together they constructed a space showcasing many of our imagined and realized collaborations to improve patient care.
For instance, ICU therapists have championed a mobility project that enabled an ECMO patient to shoot hoops on a basketball court—you can see the video in the resource center; it’s amazing. Our IT and financial teams revealed a web tool that helps patients plan out-of-pocket costs for anything from an MRI to a Botox treatment. Another team piloted new mobile tools in My Chart that will allow patients and their families to track the progress of their care, communicate with providers, view educational videos, record care instructions, and—perhaps most importantly—order meals during their hospital stays. Our architects have even mocked up space adjacent to the IPC resource center to help visualize and test designs for the hospital room of the future. The entire space is designed to envision the future, complete with walls set up as white boards for visitors to share ideas and visions for improving health care.
The resource center will be staffed part-time by Julia Beynon, Teri Olsen and Maiko Taguchi until a permanent project facilitator is hired. Hours of operation will be Monday – Friday, 10 a.m. to 3 p.m.). Progress and reports will be available in a quarterly publication, available in the resource center and on Pulse via the center’s website.
All of us, even those of us in management and leadership roles, whom Gordon Crabtree and I affectionately refer to as "overhead costs," can help imagine better care for each of our patients and partners.
When I imagine perfect care, I imagine endless possibilities. Imagine if we could really unleash all the potential science and knowledge that is written in our genetic code so that each person could get the right prevention and treatment, the right drugs at the right time and at the right doses. Imagine if we could ingrain wellness and prevention into all of our care. Imagine if we actually allowed inpatients to sleep through the night so they could heal faster and better. Imagine being able to text a photo of your daughter's new rash on a Monday at 6:30 a.m. and find out by 6:45 a.m. if she’s ok to go to summer camp that day. Imagine if all patients and their families thought about end-of-life care and could help health care providers ensure that their wishes are carefully considered when that time comes.
Imagine that we could show the world that by re-imagining health care throughout our entire organization, we engage our patients and communities, become their lifelong partners in health, drive quality and outcomes further up and push costs further down. And imagine if all of our students and trainees—5,000 at the U alone—thought about how to do this throughout their careers.
The Imagine Perfect Care Resource Center is now open to support your innovations, so you can better support patients.
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